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These 13 US Airlines Get the Most and Least Complaints

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united airlines
Photo by Philip Pilosian from Shutterstock

American Airlines

Fort Worth-based American Airlines currently flies around 350 destinations in over 50 countries. The gigantic airline registered revenues that climbed above pre-pandemic levels for the first time in March last year, according to executives.

The airline had a hard time keeping up with exploding demand for travel in 2022, as it grounded a minimum of 100 of its smaller regional jets, and ramped up all hiring efforts. American is currently hiring pilots away from its regional carriers, such as Envoy and Piedmont, to make up for its significant staffing deficit.

Almost 13,500 pilots and flight attendants decided on voluntary leave or early retirement packages throughout the pandemic, as reports by The Dallas Morning News showed.

United Airlines

Illinois-based United Airlines is the 3rd biggest airline in the United States. However, it took a $1.4 billion loss in the first three months of last year, because of the Omicron variant of Covid-19, which kept travel demands very low.

The airline recently decided upon a bag check “shortcut” at its terminals, which is meant to allow passengers to check a bag in less than a minute. And as a response to the pilot shortage, United decided to spend $100 million to expand its pilots’ training center.

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