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These 13 US Airlines Get the Most and Least Complaints

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PSA Airlines

PSA Airlines is one of the three regional subsidiaries that are owned by American Airlines. The regional carrier flies to certain destinations in the eastern and midwestern U.S., which oftentimes includes destinations like Philadelphia National Airport, Charlotte Douglas International Airport, but also Ronald Reagan Washington National Airport.

In the first three months of last year, PSA marked an above-average flight cancellation rate, but also an average that is below the industry’s average on-time arrival late, which gathered a ton of customer complaints.

Alaska Airlines

Seattle-based Alaska Airlines has become the fifth-largest airline in the United States, as it has more than 200 jets in its operating fleet. The pilot shortage started hitting Alaska’s business very hard back in April, as The Seattle Times reported.

Before the skyrocketing gas prices and additional labor issues, Alaska hoped to return to its pre-pandemic flying volumes. The company declared last March that it aims to hire another 700 employees to assist with all operations in the busiest travel months.

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